AlphaSys is a Salesforce Gold Consulting Partner specialising in leading cloud technologies including Salesforce, Office 365, Dropbox and AWS. We are looking for a Junior IT Administrator to join our growing Sydney team to help fantastic organisations run more effectively. Industries we focus on including non-profits, associations, financial services and legal services.

If you're passionate about working with clients who make a difference, beautiful technology solutions, continued learning/growth and tackling new challenges, apply for a role at AlphaSys today.

This role is ideal for...

Someone with strong IT solution capabilities, complemented by a keen knowledge and interest in the sectors we operate within. We're looking for problem solvers with a natural curiosity, strong communication skills, desire for best practice, love of technology and a mindset of wanting to make things better.

Applicants should be...

  • Self-starters who can work effectively individually and with project team members toward program objectives
  • Strong relationship builders
  • Excited about facing new challenges
  • Proud of quality work
  • Flexible and able to work in an ever changing industry
  • Collaborative and willing to seek advice from within the team, our clients or external experts

Applicants will have...

  • At least 1 year of customer service experience in a technical support role
  • Experience on Ticket (Requests, Incidents, Task, Change) management and resolution.
  • Experience in designing, developing and/or supporting technology systems
  • Skills in business requirements gathering with documentation of process maps, architecture diagrams and user stories
  • A consultative approach to projects working collaboratively within teams
  • Strong written and verbal communication skills
  • Very strong organisational and decision-making skills
  • An analytical mindset seeking to make processes/systems better


The desirable skills and experiences are...

  • Experience in Salesforce and our key target industries is a massive plus
  • Familiarity with IT support methodologies
  • Previous exposure with JIRA and Trello

AlphaSys is...

  • A Salesforce Gold Consulting Partner leading the way in the Non Profit Success Pack and Financial Services Cloud products
  • An award winning company recognised in the CRN Fast 50 (2017, 2018) and APAC CIOoutlook Top 25 Managed Services Providers (2017)
  • Located near Town Hall with a fun and flexible workplace
  • Driving innovation through industry specific accelerators developed via our AlphaSys Labs division
  • Committed to staff education where we run weekly company provided lunch and learn sessions and pay for events/conferences, training and certifications
  • Constantly growing its client base with organisations who make a world of difference through the work they do

If you (or someone you know) is interested in applying for this position, please apply now.

Social media links...

LinkedIn: https://www.linkedin.com/company/alphasys/
Facebook: https://www.facebook.com/alphasysgroup/
Salesforce AppExchange: https://appexchange.salesforce.com/listingDetail?listingId=a0N3A00000DqDaYUAV